Customer Service Expert
Red Envelope ConsultingIndianapolis, Indiana, United States
Posted February 3, 2026
36000 - 42000 USD
Full Time
About the Company
The Indianapolis Cultural Trail: A Legacy of Gene and Marilyn Glick is an internationally recognized, 10-mile linear park that seamlessly connects cultural districts, neighborhoods and destinations while also serving as a downtown hub for the city and regional greenway network.
Job Description
Are you looking for an exciting opportunity to work with a dynamic team dedicated to enhancing one of Indy’s most unique community assets? If so, our client is searching for a Customer Service Expert to join their team! If you have a passion for delivering top-notch customer service, love helping people navigate new experiences, and thrive in a fast-paced environment—this is the role for you!
Requirements
- Respond to inquiries via phone, email, and in person with professionalism, clarity, and empathy
- Clarify pricing questions and explain Pacers Bikeshare program and pass details
- Support adaptive bike reservations and respond to accessibility-related requests
- Create and update promo codes to support marketing and community engagement initiatives
- Ensure dashboards are accurate, up-to-date, and support operational decision making
- Assist in cross-departmental initiatives that enhance experience
- Represent the organization in a professional manner and with a positive attitude
Benefits
- Competitive compensation and benefits package
- Office located along the Indianapolis Cultural Trail in downtown Indianapolis
- Opportunities to grow your skills in customer service, data analysis, and operations