Red River Managed Services is seeking a Systems Support Engineer II with an active Secret clearance to join our growing team. This position will work onsite with one of our clients in the Lexington, MA area, handling technical support requests and escalating issues from other team members. Our engineers are responsible for maintaining user uptime and improving computing experiences through effective maintenance, problem identification, and resolution activities.
Requirements
- Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous Experience in a fast-paced consulting or MSP environment as plus
- Active SECRET clearance
- Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
- Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
- Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
- Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
- Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
- Ticketing system/SLA experience (ServiceNow preferred)
- Intermediate knowledge of Backup Solutions (Veeam preferred)
- Basic understanding of core network components & troubleshooting
- Iphone/iOS troubleshooting/configuring
- Strong consulting and communication skills
- Confidence and experience in front of client
- Strong ability to work in a team-based environment
- Ability to be a self-starter and possess good time management skills
- Strong ability to manage their ticket queue in tandem with taking client support phone calls
Benefits
- Competitive salary
- Excellent benefits
- Exceptional work environment
