Customer Success Manager
ReflexAIUnited States
Posted October 25, 2025
90000 - 120000 USD year
Full Time
About the Company
ReflexAI specializes in leveraging machine learning and natural language processing to enhance training, development, and empowerment of frontline teams within mission-driven organizations. Their innovative tools revolutionize how these companies engage with and develop their workforce, offering a distinctive approach focused on people-centric solutions.
Job Description
ReflexAI is seeking a Customer Success Manager to work with customers to ensure they effectively utilize their AI-powered tools. This role involves managing customer relationships, understanding their needs, identifying opportunities for growth, and acting as a liaison between the customer and internal teams. The company focuses on mission-driven organizations and is a rapidly growing startup.
Requirements
- Manage customer relationships.
- Understand customer needs and goals.
- Ensure ReflexAI delivers on commitments.
- Build and maintain trust-based relationships.
- Provide clear communication with customers.
- Stay informed about product roadmap.
- Surface customer feedback.
- Refine customer success processes.
- Deliver solutions aligned with ReflexAI's values.
Benefits
- Generous retirement
- Equity
- Healthcare
- Flexible work arrangements
