Customer Service Team Lead (f/m/x) - remote

We are looking for an experienced Customer Service Team Lead to lead one of our second-level Customer Service teams, ensuring consistent team-level performance and driving high-quality customer outcomes in a fast-paced environment.

Requirements

• Proven experience as a Customer Service Team Lead
• Clear ownership of people leadership and team performance
• Strong expertise in handling complex, sensitive, or high-impact customer cases
• Ability to apply Customer Service performance metrics at team level
• Proactive and improvement-oriented approach

Benefits

• Flexibility to work remotely or from our beautiful office in Vienna
• Dedicated learning budget for personal and professional development
• Private sessions with experts for personal growth and mental health
• Internal workshops for skill development and collaboration across departments
• Office weeks with team-building events and on-site workshops
• Opportunity to work from home with dogs welcome