Product Support Specialist
RegnologyMaine, United States
Posted May 12, 2025
Full Time
About the Company
Regnology is a leading technology firm specializing in financial regulation and supervision software. With a focus on enhancing efficiency, transparency, and stability in global financial markets, Regnology serves thousands of financial institutions and regulators through innovative solutions and common standards. The company's fast, flexible platform enables clients to quickly implement and benefit from its comprehensive range of regtech and suptech services, ensuring compliance with ongoing regulatory changes.
Job Description
The Product Support Specialist will provide first-level support for regulatory reporting solutions, addressing client inquiries, troubleshooting issues, and collaborating with internal teams. The role involves issue triage, process improvement, and knowledge sharing, all while maintaining high service standards and ensuring clear communication with clients.
Requirements
- 1–2 years of experience in product or application support, client service, or financial/regulatory operations.
- Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
- Familiarity with support tools such as ticketing systems (Zendesk, Jira) and basic troubleshooting approaches (e.g. data validation, config analysis).
- Strong analytical and problem-solving skills with the ability to communicate clearly to both technical and non-technical users.
- Fluent in English and Polish.
Benefits
- Remote working
- Flexible working hours
- Individual and wide-ranging training opportunities
- Buddy-program
- Competitive salary
- Numerous benefits such as meal vouchers & free drinks in the office
