Technical Product Support Specialist

We are looking for a structured, analytical, and client-focused individual to join our global support team as a Technical Product Support Specialist. This role is open at multiple levels, from early-career engineers eager to develop their skills, to experienced professionals ready to take ownership of escalations and mentor others.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred, but experience may substitute)
• 2–4+ years of experience in technical product support or client-facing operations in a SaaS/ cloud-based and on-prem environment
• Experience with Kubernetes-based support
• Database basics (PostgreSQL, Oracle, MSSQL)
• Familiarity with Java; exposure to front-end technologies is a plus
• Familiarity with system architecture, networking protocols, and cloud platforms (AWS/GCP)
• Strong communication skills in English, with the ability to explain technical topics clearly
• Experience working in a global, multi-time-zone environment
• Willingness to join a rotating on-call schedule
• Structured and analytical, with strong troubleshooting instincts and attention to detail
• Client-focused and collaborative, with communication and problem-solving skills
• Proactive in improving processes, documentation, and operational efficiency

Benefits

• Numerous individual and wide-ranging training opportunities
• Internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing
• Positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels