Technical Support Specialist (German)
TOPTALENTLisbon, Portugal
Posted December 11, 2025
Full Time
About the Company
TopTalent is a specialized recruitment agency dedicated to pairing elite professionals with leading organizations. Leveraging a deep industry network and data-driven matching techniques, the firm identifies and places high-caliber talent across a variety of sectors. Its team focuses on delivering personalized placement solutions, ensuring that both candidates and employers achieve optimal fit and long-term success. By prioritizing quality over quantity, TopTalent distinguishes itself as a trusted partner for companies seeking top-tier hires and for professionals aiming to advance their careers with purpose-driven opportunities.
Job Description
Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues, troubleshoot and escalate complex issues, and contribute to knowledge base updates.
Requirements
- Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2)
- High school diploma or equivalent; technical training or certifications are a plus
- Experience in a customer-facing technical support role, ideally in a contact centre or tech environment
- Basic knowledge of electrical systems, IoT devices, or general network troubleshooting
- Familiarity with technical standards or protocols is an advantage
- Proficient in using CRM or ticketing tools for support tracking
- Willingness to work in shifts, including weekends and holidays
- Experience supporting multiple communication channels (chat, email, voice, back office) is desirable
Benefits
- Lunch vouchers 10,20 EUR per day
- Hybrid working (evenings/weekends)
- 40 EUR transportation allowance or company shuttle
- Additional birthday day off
