Workforce Scheduler

Remitly is looking for a Workforce Management Scheduler to optimize and manage scheduling processes for internal and partner sites. The ideal candidate will have experience in workforce scheduling, real-time adjustments, and data-driven decision-making.

Requirements

• Experience with real-time adherence and compliance reporting
• Familiarity with staffing optimization strategies and industry best practices
• Previous experience working with global teams and managing scheduling for partner sites/BPOs
• Proven experience in workforce scheduling or workforce management in a contact center or similar environment
• Strong understanding of scheduling software and WFM tools
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Ability to manage multiple priorities and work under tight deadlines
• Detail-oriented with strong organizational skills
• Ability to anticipate staffing needs and make proactive adjustments
• Strong problem-solving skills and the ability to think strategically
• Ability to work independently and as part of a team

Benefits

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off