Customer Service Specialist

We are seeking a reliable and detail-oriented Customer Service Representative with strong experience in client communication and administrative support. The role involves managing customer interactions in the evenings and transitioning to administrative and research tasks later in the shift, requiring proficiency in ServiceTitan and efficient multitasking.

Requirements

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Use ServiceTitan to schedule jobs, update records, and ensure accurate data entry.
• Track, log, and resolve customer issues while maintaining a positive client experience.
• Conduct administrative tasks such as data entry, report preparation, and document management.
• Perform research and assist with ad-hoc projects as assigned.

Benefits

• Full Time