Customer Service - Africa

This Customer Service Representative role is for a full-time position based remotely in Kenya. The role focuses on providing excellent customer service, resolving inquiries, and supporting the sales process. Responsibilities include answering calls, scheduling appointments, documenting interactions, and requesting feedback. The company specializes in fencing solutions for residential, commercial, and industrial properties.

Requirements

• Previous experience in a customer service role (phone-based preferred)
• Excellent English communication (C1/C2)
• Strong interpersonal skills
• Comfortable using communication platforms (RingCentral, Zoom, etc.)
• Basic computer literacy (CRM, spreadsheets, and email tools)
• Professional home office setup and reliable internet
• Confident on calls with commercial and residential clients
• Strong organizational skills and ability to handle multiple customers