Customer Service Consultant
Rentokil InitialNewcastle, New South Wales, Australia
Posted September 24, 2025
Full Time
About the Company
Rentokil Initial plc employs c.68,500 people across 89 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide. Rentokil Initial plc is listed on the London Stock Exchange (FTSE 100).
Job Description
Rentokil Initial is seeking a Customer Service Consultant for a permanent full-time role in Newcastle. The role involves handling customer inquiries via phone and email, proactively reaching out to existing customers, resolving issues, invoicing, and maintaining customer records. It requires strong communication, problem-solving, and teamwork skills, as well as a focus on customer satisfaction.
Requirements
- Experience working in customer service or call centre environments (essential)
- Demonstrated experience in phone sales and converting enquiries into sales
- Capable of working with multiple database systems and email programs with experience in word and spreadsheet packages desirable
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience
- Ability to work in a team environment
- Professional, reliable and punctual
Benefits
- Strong work-life balance culture
- Employee Assistance Program (EAP)
- Employee Referral Program
- Employee cash incentive programs and bonuses