Premium Support Engineer
ReplitNew York, New York, United States
Posted November 4, 2025
Full Time
About the Company
Replit is an innovative platform that accelerates the development of beautiful, modern web applications. Utilizing AI agents, Replit enables users to transform ideas into fully functional apps at unprecedented speeds. Its core value proposition lies in streamlining the development process, making it accessible and efficient for developers of all skill levels.
Job Description
As a Premium Support Engineer at Replit, you'll be the front line for our highest-value customers, delivering fast, expert, and reliable technical support when it matters most. You'll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Requirements
- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages
- Excellent written and verbal communication under time pressure
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
Benefits
- Competitive Salary & Equity
- 401(k) Program
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
