Senior Customer Success Manager

Reserhub is a technology company that transforms the way people travel. The Senior Customer Success Manager will manage a portfolio of existing clients in Mexico, ensuring success, revenue retention, and growth. The role requires strong operational skills, customer obsession, and ability to drive results. The position reports to the Head of Customer Success.

Requirements

• 4+ years driving performance management
• Experience in data analysis required
• Identifying trends; ability to translate data and trends into a vision, strategy and tactical plans
• Strong commitment to exceptional customer experience
• High level of dedication, enthusiasm, motivation, and exceptional influencing ability and leadership skills in a cross-functional environment
• High attention to details, proactive and self-starter
• Extensive experience in process improvement
• Experience building and analyzing data models using various statistical tools for forecasting and optimization
• Ability to work successfully in a dynamic, ambiguous environment; and meet tight deadlines and prioritize workloads
• Advanced Excel skills
• Cross-group collaboration, resource orchestration, analytical capabilities and attention to detail required

Benefits

• 20 days paid time off
• Four weeks of total time off
• Day off on your birthday
• Day off on official festivities
• Permanent training access
• 100% payroll
• 2 weeks aguinaldo
• Unlimited flight discounts with Viva Aerobus