Senior Manager Customer Success AM 69/31

We are a community of innovators who create new ways of working. As a Senior Manager Customer Success AM, you will manage a team of Customer Success Managers who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Responsibilities include strong client relationship skills, customer satisfaction, and revenue growth. Qualifications include a Bachelor's degree, 5-10 years of experience in customer and sales facing organizations, and proficiency in CRM and Customer Success tools.

Requirements

• Strong client relationship skills
• Customer satisfaction
• Revenue growth
• Analytical skills
• Excellent communication and presentation abilities
• Strategic thinking
• Sales experience
• Upselling and cross-selling
• Pipeline management and forecasting accuracy
• Collaboration with Sales teams
• Meet and exceed KPIs
• Hire, coach and develop individuals
• Team with Sales, Marketing, Support and Professional Services

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities