Senior Customer Success Manager

We're a remote-first crew of 100+, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. We help customers and developers grow their revenue through our in-app subscription platform, RevenueCat.

Requirements

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
• 4+ years of experience in customer success, marketing, growth, support, sales, engineering, account management, consulting
• Ability to manage and nurture customer relationships
• Experience in analyzing customer data to provide insights and measure success
• Strong communication skills
• Ability to manage multiple accounts and initiatives simultaneously
• Deep desire to understand customer needs
• Ability to bring creative solutions to life

Benefits

• Competitive equity
• 10-year window to exercise vested equity options
• Fully remote and flexible work environment
• 4-5 weeks of suggested time off annually
• $2,000 USD for workspace setup
• $1,000 USD annual stipend for continuous learning