Customer Marketing Manager

RevolutionParts is seeking a Customer Marketing Manager to drive customer adoption, retention, expansion, and advocacy through strategic marketing programs. The role involves owning the customer lifecycle from onboarding through renewal and expansion, with clear campaign objectives tied to retention, satisfaction, and wallet share growth.

Requirements

• 2-4 years of experience in marketing, with a focus in customer or lifecycle.
• Proven experience owning customer or lifecycle marketing programs at a B2B SaaS company
• Demonstrated ability to drive measurable outcomes such as feature adoption, upsell influence, or NPS improvement
• Ability to plan and execute campaigns across email, lifecycle automation, and educational touchpoints
• Clear understanding of customer personas and how to translate insights into targeted marketing efforts
• Strong project management skills with the ability to manage multiple initiatives and hit deadlines without micromanagement
• Excellent communication skills with the ability to influence and align cross-functional stakeholders
• Customer-centric mindset with a strong sense of empathy and problem-solving ability

Benefits

• Competitive compensation
• Career development
• Benefits
• 401K match
• Parental leave