IT Service & Process Manager (m/w/d)

Join REWE digital as an IT Service & Process Manager (m/w/d) and be part of shaping and steering the entire IT service landscape. Develop IT projects for the entire REWE Group and ensure high service quality and customer satisfaction.

Requirements

• Service Portfolio Management
• SLA definition and maintenance
• Central ITSM process optimization
• Interface coordination with product teams and other IT departments
• Service quality analysis and improvement measures
• Introduction of new IT services and lifecycle management
• Promotion of automation and digitalization in service management

Benefits

• Flexible working hours
• Mobile work
• 30 days of vacation + regional folk holidays
• Time off models (sabbatical, care leave etc.)
• Company kindergarten
• Annual training budget of around 2,000 euros
• Learning platform (IT Learning Hub)
• In-house workshops and events (Hackathon, Tech Talks, etc.)
• Modern IT equipment (MacBooks, ThinkPads) and operating system (MacOS, Linux, Windows)
• Discounted Germany ticket
• Job bike and parking spaces
• Additional weeks of free time per year