Technical Program Manager, Partner Delivery, Chicago based

Rocket Travel by Agoda (RTA) is seeking a Technical Program Manager to lead cross-functional teams and deliver complex technology projects on time and within scope. The role involves managing partner relationships, ensuring operational excellence, and fostering a culture of continuous improvement.

Requirements

• 5+ years of experience in technical program management, escalation management, partner operations, or technical support roles (enterprise/B2B/SaaS preferred)
• Strong analytical and problem-solving skills, with experience in root cause analysis and process optimization
• Familiarity with enterprise software, cloud technologies, and incident management best practices
• Experience with reporting, documentation, and project management tools (e.g., Jira, Confluence)

Benefits

• Competitive compensation and benefits package
• Flexible work arrangements
• Generous paid time off
• Opportunities for growth and learning