Onboarding Specialist

We are seeking an Onboarding Specialist to ensure a smooth, supportive, and high-touch start for new hospitals and veterinarians joining Roo, a B2B labor marketplace in animal healthcare.

Requirements

• 2+ years in onboarding, customer success, client enablement, or operations within a tech-enabled or marketplace business
• Strong communicator skilled at simplifying complex information for diverse audiences
• Prior experience in veterinary management (Practice/Hospital manager), healthcare, or B2B SaaS environments preferred
• Highly organized with excellent follow-through and attention to detail
• Ability to translate complex information into straightforward instruction

Benefits

• Accelerated growth & learning potential
• Stipends for home office setup, continuing education, and monthly wellness
• Comprehensive health benefits to fit your needs with base medical plan covered at 100%
• 401K
• Unlimited Paid Time Off
• Paid Maternity/Paternity and reproductive care leave
• Gifts on your birthday & anniversary
• Opportunity for domestic travel, including for regional team building events