Customer Success Manager

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We are building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents.

Requirements

• Prior experience in a customer-facing role, such as Customer Support or Customer Success
• Previous experience working with a SaaS company supporting technical products or cybersecurity solutions
• Experience in onboarding new customers
• Experience developing customer enablement materials and creating and conducting webinars
• Proficiency with tools such as MySQL, Birst, Tableau, or Looker to gather and analyze data, and experience with Salesforce
• Strong presentation, written, and verbal communication skills in English
• Demonstrated time management skills with the ability to prioritize tasks effectively
• Ability to thrive under pressure, maintain a results-oriented mindset, and collaborate effectively as part of a team
• A background working in a DevOps environment is ideal

Benefits

• Competitive compensation
• $1,000 annual stipends for health and wellness and home office setup
• Learning and development budget at your discretion to support your growth
• MacBook Pro of your choice