Head of Support

At Rootly, we are seeking a dedicated and experienced Customer Success Manager to help our customers achieve their goals and gain maximum value from our services and product as we continue to grow and scale our product and service offerings!

Requirements

• Prior experience in a customer-facing role, such as Customer Support or Customer Success
• Previous experience working with a SaaS company supporting technical products or cybersecurity solutions
• Experience in onboarding new customers
• Experience developing customer enablement materials and creating and conducting webinars
• Proficiency with tools such as MySQL, Birst, Tableau, or Looker to gather and analyze data, and experience with Salesforce
• Strong presentation, written, and verbal communication skills in English
• Demonstrated time management skills with the ability to prioritize tasks effectively
• Ability to thrive under pressure, maintain a results-oriented mindset, and collaborate effectively as part of a team
• A background working in a DevOps environment is ideal

Benefits

• Competitive compensation
• Early equity in a fast-growing, venture-backed company
• Comprehensive medical, dental, and vision coverage
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge
• MacBook Pro of your choice to help you do your best work
• $1,000 annual stipends for health and wellness and home office setup
• Learning and development budget at your discretion to support your growth