Customer Success Manager I
RubrikBengaluru, Karnataka, India
Posted October 27, 2025
Full Time
About the Company
Rubrik is a cybersecurity leader focused on securing data against cyber threats, ransomware attacks, and operational disruptions. Leveraging Zero Trust Data Security™ and machine learning, Rubrik's Security Cloud provides comprehensive backup and recovery, cloud data management, and continuous monitoring solutions to ensure business resilience and data integrity.
Job Description
The Customer Success Manager (CSM) will be the primary strategic partner for Rubrik's customers, focusing on maximizing value realization and long-term retention. This role involves managing the entire post-sale journey, technical adoption, risk mitigation, and advocating for customer needs internally. It requires a proactive, technical, and data-driven approach to customer engagement and focuses on achieving clear and measurable results.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management (TAM), or Technical Support Engineer within a SaaS or enterprise software company.
- Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts.
- Excellent communication, interpersonal, and presentation skills.
- Proactive, customer-centric mindset with a passion for driving customer advocacy.
Benefits
- Competitive Salary
- Comprehensive Benefits
- Learning and Development Opportunities
