Client Services Manager

As a Client Service Manager at Russell Investments, you will play a crucial role in ensuring exceptional service delivery to our clients, fostering strong relationships, and supporting clients with identifies growth opportunities and addressing client inquiries promptly.

Requirements

• Manage all aspects of the client relationship management
• Foster strong relationships with clients
• Maintain, expand and deepen client relationships
• Partner with existing clients to identify opportunities
• Review processes and procedures to mitigate operational risk
• Develop a client service model tailored to meet client needs
• Collaborate with internal teams to deliver exceptional service and resolve client issues
• Monitor client satisfaction and identify areas for improvement
• Market outlook and Research papers: Review, summarize and communicate the papers with clients
• Stay informed about industry trends, market developments and new managers entering the market
• Support the Korea team with business development opportunities

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development