Contact Center Service Representative
SAFE Credit UnionFolsom, California, United States
Posted March 31, 2025
41600 - 48000 USD year
Full Time
About the Company
SAFE Credit Union, established in 1940, is a financial leader serving Northern California with $4.6 billion in assets and approximately 236,000 members. Offering a wide range of services including small business loans, home loans, online banking, and mobile solutions, SAFE prioritizes member satisfaction and provides a robust set of employee benefits. The credit union is insured by the NCUA and recognized as an Equal Housing Opportunity lender.
Job Description
SAFE is looking for a Contact Center Service Representative to handle customer service calls, resolve issues, and maintain accurate records. The role involves upselling products and services and maintaining a positive customer experience. Benefits include professional development, recognition, flexible work arrangements, and a supportive work environment.
Requirements
- High school diploma or equivalent
- Excellent communication and public relations skills
- Computer skills (Microsoft Word, Excel, Google Suite)
- Solid math skills and bookkeeping abilities
- Ability to work under pressure and solve problems
Benefits
- Professional Development Opportunities
- Recognition and Appreciation
- Flexible Work Arrangements
- Positive Company Culture
- Career Growth
- Work-Life Balance
- Employee Empowerment
- Wellness Programs
- Strong Leadership
- Sense of Purpose
- Space of Belonging
