Contact Center Representative
Travis Credit UnionVacaville, California, United States
Posted August 22, 2025
38820 - 56340 USD year
Full Time
About the Company
Travis Credit Union (TCU), established in 1951, is a community-focused financial institution headquartered in Vacaville, CA. With over 225,000 members and $4.7 billion in assets, TCU offers comprehensive banking services including lending, credit cards, auto loans, and home loans. The credit union is recognized for its financial education initiatives and advocacy efforts, making it a distinctive player in the California market.
Job Description
The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via phone, email, and live chat. Representatives focus on first-contact-resolution, identifying opportunities for additional credit union products, and understanding customer value. They analyze account inquiries and recommend improvements to processes and policies.
Requirements
- Provide world-class customer support through all support channels.
- Identify opportunities to deepen member relationships and promote new products.
- Manage product/service inquiries of a more complex nature.
- Follow up on member inquiries.
- Proficient in MS Office products (Word, Excel, Outlook).
- Detail-oriented and active listener.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Efficiently organize work and manage time.
Benefits
- Competitive medical, dental, and vision insurance
- Mental health offerings
- Employee performance incentive plan
- Merit increases
- 401(k) program with employer match
- Holiday and vacation policy
- Extensive TCU specific perks
