Senior Customer Success Manager - Manufacturing
SafetyCultureManchester, England, United Kingdom
Posted August 5, 2025
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
SafetyCulture is a global technology company helping transform workplaces by empowering frontline workers and leaders. This is a full-time, hybrid role based in Manchester, seeking a Senior Customer Success Manager focused on the Manufacturing industry to drive success for high-opportunity accounts. As a trusted advisor, you will ensure customers maximize the value of the platform, achieve their business goals, and grow their partnership with SafetyCulture.
Requirements
- 10+ years of total work experience
- At least 5+ years of experience working in a customer-facing role
- Experience with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the Manufacturing industry
- Strong ability to build executive relationships
- Ability to drive business value for Enterprise customers
- Background in leveraging data to inform and execute customer-facing strategies
- Persuasion and presentation skills
- Ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
Benefits
- Equity with high growth potential
- Competitive salary
- Flexible working arrangements
- Access to professional and personal training and development opportunities
- Wellbeing initiatives