Senior Customer Success Manager - Manufacturing
SafetyCultureLondon, England, United Kingdom
Posted August 5, 2025
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
SafetyCulture is a rapidly growing global technology company transforming workplaces by empowering frontline workers and providing leaders with valuable insights. They are seeking a Manufacturing-focused Senior Customer Success Manager to drive success for their highest-opportunity accounts. The role involves acting as a trusted advisor, ensuring customers maximize the platform's value and achieve their business goals within a hybrid work environment in London.
Requirements
- 10+ years of total work experience
- At least 5+ years experience working in a customer facing role
- Experience with Enterprise customers or within an Enterprise-level organization
- Deep industry experience in the Manufacturing industry
- Strong ability to build executive relationships
- Ability to drive business value for Enterprise customers
- Background in leveraging data to inform and execute strategies
- Persuasion and presentation skills
- Ability to communicate effectively up and down an organization
- Ability to actively listen and take action
Benefits
- Equity with high growth potential
- Competitive salary
- Flexible working arrangements
- Professional and personal training and development opportunities
- Community involvement
- Wellbeing initiatives
- Quarterly celebrations and team events