SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises.
Requirements
- Supervise a team of 6–10 NOC Associates across varying experience levels
- Coach, mentor, and develop team members to promote accountability, high performance, and adherence to organizational policies
- Participate in hiring, onboarding, and training initiatives to support department staffing and skill development
- Analyze operational performance, escalate support needs, and collaborate with leadership on continuous improvement initiatives
- Research and resolve both basic and complex issues related to NOC systems, tools, and workflows
- Recommend and implement improvements to processes, efficiencies, and service delivery practices
- Maintain cost-control procedures and assist with inventory tracking as needed
- Provide operational tools, support, and resources to ensure department goals and SLAs/SLOs are met
- Facilitate implementation of change management efforts and help staff adapt to evolving tools and practices
- Respond to daily service and staffing issues, ensuring full resolution and documentation
- Serve as liaison between the NOC, Sales, Program Management, and the Executive Leadership Team
- Identify and collaborate on workflow and system improvements with operational and analytical teams
- Support departmental projects by contributing to quality control, tracking timelines, and identifying opportunities for automation or streamlining
- Contribute to project planning by estimating resource needs, identifying phases, and supporting execution
- Reinforce and uphold company policies, standards, and information security protocols across all shift activities
- Participate in an on-call rotation to address after-hours operational escalations and ensure service continuity
- Travel to remote offices or customer locations as required
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Retirement plan
- Generous paid time off
- Vacation time
- Sick leave
- Holiday pay
- Life insurance
- Disability insurance
