Technical Customer Success Manager
SAI360United States
Posted November 17, 2025
70000 - 85000 USD year
Full Time
About the Company
SAI360 provides an integrated risk management platform that unifies ethics, governance, risk, and compliance for organizations across industries. Their suite of services spans risk management, business continuity, vendor and IT risk, regulatory change management, healthcare compliance, internal controls, sustainability, and ethics training. By consolidating these functions into a single, intuitive platform, SAI360 enables companies to broaden their risk horizon and address threats from every angle. The company's distinctive approach combines advanced analytics with a holistic view of risk, offering a unique value proposition for organizations seeking to strengthen resilience and compliance.
Job Description
We are looking for a Technical Customer Success Manager to join our USA team! The primary objectives and responsibilities include developing a deep understanding of our GRC customer's business requirements and goals, championing client requests, and building long-term relationships with customers through strategic communication and tailored issue resolution.
Requirements
- Proven experience in a consultative, customer-facing role, ideally in technology or SaaS
- Knowledge of Governance, Risk, and Compliance (GRC) challenges and solutions
- Familiarity with Microsoft Office 365, Salesforce, Zendesk, and remote meeting tools (Teams, Zoom)
- Technical knowledge of SQL queries and Power BI
- Excellent interpersonal, written, and verbal communication skills
- Ability to collaborate and influence across all levels of an organization
- Self-starter with strong initiative and accountability
Benefits
- PTO leave
- Quarterly wellness days
- EAP program
- Healthcare benefits
- Bonus incentives
- 401k matched
- Pet insurance
- FSA Account