Werkstudent (w/m/d) - Prozessharmonisierung, -verbesserung & -einführung (Endanwender Dokumentation)

We are looking for a student (m/f/d) who wants to be part of a large IT transformation project to harmonize SAP Customer Service Support. You will support the project team in refining standardized processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM).

Requirements

• Student (m/f/d) at a university or college, preferably with a focus on business administration, engineering, information technology, or related fields
• At least 3 semesters until graduation
• Computer knowledge: Safe handling of MS Office (particularly PowerPoint)
• Language skills: fluent in German and English
• Soft skills: attention to detail, curiosity, willingness to work independently and proactively
• Basic understanding of IT service and operations management processes (ITSM/ITOM)

Benefits

• Practical experience in global project design and implementation
• In-depth knowledge of ITSM and ITOM processes
• Comprehensive knowledge of ServiceNow
• Knowledge of SAP business processes