Customer Service Manager
SASMARMalta
Posted October 29, 2025
Full Time
About the Company
SASMAR is a global leader in the pharmaceutical sector specializing in personal care and fertility products.
Job Description
SASMAR is seeking an experienced Customer Service Manager to deliver exceptional customer service to their clients. The role involves overseeing operations, developing customer service policies, training and motivating a team, and monitoring performance metrics. The manager will focus on improving service quality and driving team performance while collaborating with other departments.
Requirements
- Oversee daily operations of the customer service team.
- Develop and implement customer service policies and procedures.
- Train, mentor, and motivate team members.
- Monitor performance metrics and identify areas for improvement.
- Address escalated customer complaints.
- Collaborate with other departments.
Benefits
- Competitive salary
- English language and multi-cultural work environment
- Private Health Insurance
- Career advancement opportunities
- Modern offices
- Convenient location
- Multi-cultural work environment
