Customer Support Engineer

At Sauce Labs, we empower the world's top enterprises to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production.

Requirements

• Help customers solve technical problems
• Answer questions about the product's capabilities
• Reproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developers
• Manage queue of support tickets and provide regular updates to open tickets
• Respond quickly (but personally) to customers, primarily through support tickets with occasional online meetings
• Develop customer-facing documentation
• Develop code samples demonstrating testing in the Sauce cloud

Benefits

• equal opportunities