Success Coach

The Success Coach will lead and manage a team of Virtual Assistants, providing coaching and support to help clients achieve their goals. This role involves monitoring performance, training new team members, analyzing data, and contributing to process improvements. The ideal candidate will be highly organized, proactive, and possess strong leadership and communication skills.

Requirements

• Willingness to do voice tasks
• 3+ years of experience in a supervisory role in a call center or client service environment
• 5+ years of experience in coaching, mentorship, or a related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Demonstrated ability to coach and support team members
• Experience managing performance and setting goals
• Experience tracking progress towards goals and providing ongoing support and guidance
• Proficiency in call center software and technologies
• Bachelor's degree in a related field (preferred)