Customer Service Manager

Our Client, an international e-commerce company, is seeking a highly experienced Customer Service Manager to lead and scale its remote Customer Care team, providing exceptional end-to-end customer experience in a direct-to-consumer e-commerce environment.

Requirements

• Proven experience as a Customer Service Manager / Customer Support Manager in e-commerce
• Mandatory experience with direct-to-consumer brands that manage their own shipping and delivery
• Strong background in technical customer support for products that require home assembly or installation

Benefits

• Competitive salary based on experience
• Fully remote work
• High level of ownership and influence over customer service operations
• Supportive, collaborative work environment
• Opportunity to build and lead a customer service system with real impact