Customer Service Manager

Our Client, an international e-commerce company, is seeking a highly experienced and proactive Customer Service Manager to lead and scale its remote Customer Care team.

Requirements

• Proven experience as a Customer Service Manager / Customer Support Manager in e-commerce
• Mandatory experience with direct-to-consumer brands that manage their own shipping and delivery
• Strong background in technical customer support for products that require home assembly or installation
• Demonstrated ability to build, document, and scale customer service processes and systems
• Previous people management experience (leading, coaching, and developing support teams)
• Fluent English with strong verbal and written communication skills (US market)
• Deep understanding of CRM platforms, ticketing systems, and call management tools
• Highly organized, analytical, and process-driven mindset
• Calm, empathetic leader with excellent problem-solving and decision-making skills
• Comfortable working in a fast-paced, growing e-commerce environment

Benefits

• Competitive salary based on experience
• Fully remote work
• High level of ownership and influence over customer service operations
• Supportive, collaborative work environment
• Opportunity to build and lead a customer service system with real impact