Customer Service Manager
ScaleJetKyiv, Ukraine
Posted March 4, 2026
Full Time
About the Company
The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.
Job Description
Customer Service Manager for a fast-growing e-commerce company leading a remote team, designing and improving customer service workflows, and ensuring an exceptional end-to-end customer experience.
Requirements
- Proven experience as a Customer Service Manager / Customer Support Manager in e-commerce.
- Mandatory experience with direct-to-consumer brands that manage their own shipping and delivery.
- Strong background in technical customer support for products that require home assembly or installation.
- Demonstrated ability to build, document, and scale customer service processes and systems.
- Previous people management experience (leading, coaching, and developing support teams).
- Fluent English with strong verbal and written communication skills (US market).
- Deep understanding of CRM platforms, ticketing systems, and call management tools.
Benefits
- Competitive salary based on experience.
- Fully remote work.
- High level of ownership and influence over customer service operations.
- Supportive, collaborative work environment.
- Opportunity to build and lead a customer service system with real impact.