IT Support Engineer

We're Scorewarrior, a 'Great Place to Work' with a 99% employee satisfaction rate, seeking an IT Support Engineer to join our System Administration Team in Limassol, Cyprus. This internal IT support role requires 2+ years of experience and knowledge of Windows, Linux, macOS, and English language.

Requirements

• 2+ years of experience in 1st line and partially 2nd line of end-users (employees) support
• Knowledge of the English Language on at least B1 level (spoken and written)
• Admin experience with Windows, Linux, macOS
• Ability to diagnose PC issues, mass internet problems, or local network faults
• Experience with ticket system (FreshDesk, Jira, ServiceNow, Zendesk or analogues) and understanding of SLA and ticket prioritising
• Experience with IT asset inventory and tracking using tools such as Snipe-IT, GLPI, OCS Inventory, Jira Assets (Insight), or similar systems
• A driver license
• Experience managing user access in corporate SaaS and internal systems, with a basic understanding of access control models (RBAC, group-based access, least privilege)
• Good knowledge of network technologies (TCP/IP, DNS, VPN)
• Aspiration in automating your work
• Experience with PowerShell, Bash
• Basic knowledge of cloud infrastructure - GCP / Yandex Cloud / AWS / Azure

Benefits

• Stable and transparent compensation
• 13th salary
• Bonus after successfully passing probation
• Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)
• Full relocation coverage for you and your family
• Monthly allowance for preschool, school, and university expenses for employees' children
• Access to courses, learning platforms, and professional resources
• Company-funded professional and language courses, books, and certifications
• Access to gyms and sports facilities via SportBenefit
• Private health insurance for you and your family members