Lead Application Operations Engineer
Scottish GovernmentGlasgow, Scotland, United Kingdom • Dundee, Scotland, United Kingdom
Posted December 19, 2025
Full Time
About the Company
Social Security Scotland is an Executive Agency of the Scottish Government, delivering 17 major benefits to around 2 million people across Scotland.
Job Description
We are seeking a talented Lead Application Operations Engineer to join our Applications & Platforms branch. The ideal candidate will be adept at navigating complex digital environments and communicating effectively with stakeholders at all levels.
Requirements
- Manage service components to ensure they meet business needs and performance targets
- Lead the investigation and resolution of complex incidents
- Determine the appropriate remedy and assist with its implementation
- Determine preventative measures
- Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
- Draft and maintain procedures and documentation
- Identify process improvements and contribute to the definition of best practice
- Offer recommendations on the best tools and methods to use
Benefits
- Positive and inclusive organisational culture
- Employee wellbeing
- Diversity and inclusion
- Professional development
- Performance improvement