After Sales Engineer

HaslerRail AG is seeking a dynamic and motivated After Sales Engineer to join the Customer Service Engineering department in Madrid. The selected candidate will develop the activity as part of the Sécheron Hasler Ibérica team, managing technical projects, customer claims, and support processes.

Requirements

• Bachelor’s degree in industrial engineering, telecommunications, or a similar field
• Fluent in English and Spanish; knowledge of German or French is an advantage
• Minimum of 2-3 years of experience in after-sales, project management, or engineering roles, ideally within industrial, railway, automotive, or similarly regulated sectors
• Knowledge of project and claim management processes
• Strong ability to create structured and clear technical documents (analysis reports, technical proposals, project plans)
• Proficiency in MS Office, ERP systems (Oracle is a plus), CRM or ticketing tools
• Strong interpersonal skills with a proactive, solution-oriented approach
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Capacity to work effectively across different teams and departments
• Excellent time management, multitasking, and problem-solving skills
• Flexibility and a positive attitude toward adapting to a variety of tasks
• Availability for short-term travel (2 - 10 days) as needed

Benefits

• Flat hierarchies and direct communication between departments and management levels
• Full responsibility for work tasks and encouragement to take initiative
• Opportunities for personal and professional growth