Join our team as an Associate Member Services Representative and gain foundational knowledge of SECU branch operations. Provide exemplary member service and perform routine branch duties.
Requirements
- Comply with all Credit Union policies and regulatory requirements
- Ensure all member information remains confidential
- Follow all security and control procedures
- Serve members by processing transactions in the appropriate system
- Greet and assist members in a courteous, professional, and timely manner
- Answer phones and assist members with service requests
- Operate a drive-through window as needed
- Balance the vault, automated teller machines, teller cash dispenser, and coin sorter
- Evaluate daily mobile and automated teller machine check deposits
- Help verify and prepare cash delivery and shipments
- Interact with other departments to facilitate member request
- Organize, file and scan documents daily
- Process foreign and domestic wire transfers
- Help order and return foreign currency
- Troubleshoot problems with member accounts, cards, and on-line access
- Review and take appropriate action on negative checking, NSFB, and Share Below $25 report
- Begin learning to open basic accounts while following MIP procedures
- Learn CXone and be able to assist MSS as requested
- Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services
- Maintain daily and monthly records for various reports
- Exhibit a positive attitude toward members and teammates
- Participate in additional training and continuing education
- Regular attendance and punctuality are mandatory
- Complete additional tasks assigned by management and other administrative duties as needed
