Join our team at SECU and help members by responding to inquiries, processing transactions, and providing excellent customer service.
Requirements
- Comply with all Credit Union policies and regulatory requirements.
- Ensure all member information remains confidential.
- Follow all security and control procedures.
- Serve members by processing transactions in the appropriate system and balancing a cash drawer.
- Adhere to SECU Check Acceptance Guidelines and Hold procedures.
- Greet and assist members in a courteous, professional, and timely manner.
- Answer phones and assist members with service requests.
- Operate a drive-through window as needed.
- Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
- Evaluate daily mobile and automated teller machine check deposits.
- Help verify and prepare cash delivery and shipments.
- Interact with other departments to facilitate member request.
- Organize, file and scan documents daily.
- Process foreign and domestic wire transfers.
- Help order and return foreign currency.
- Troubleshoot problems with member accounts, cards, and on-line access.
- Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
- Begin learning to open basic accounts while following MIP procedures for existing members.
- Learn CXone and be able to assist MSS as requested.
- Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU.
- Maintain daily and monthly records for various reports.
- Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
- Participate in additional training and continuing education to enhance knowledge of branch operations.
- Regular attendance and punctuality are mandatory.
- Complete additional tasks assigned by management and other administrative duties as needed.
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
