An Assistant Banking Center Manager is responsible for delivering an excellent experience to current and potential customers, possess exceptional customer service skills, leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services.
Requirements
- Create market specific business development strategies and activities to grow market share
- Understand and apply operational policies and procedures
- Provide accurate account information using account security procedures
- Recognize account flags such as: holds, delinquent loans and screen messages
- Greets customers enthusiastically, provide quality customer service
- Supports individual and enterprise goals as determined by management
- Utilizes system software provided
- Promotes honest and open communication throughout the organization
- Maintains a strong working knowledge of consumer/business banking products and services
- Accurately and efficiently processes a variety of banking transactions
- Provides friendly greeting to customers in the lobby, on the 'teller line,' drive-thru or over the phone
- Researches and politely assists with customer inquiries
- Able to identify correct product types through needs-based questioning
- Proactively seeks ways to expand customer relationships
- Ensures all disclosures, audit standards, security policies and procedures are followed
- Actively promotes bank products and services to prospective new customers
- Occasionally participates in onsite visits with customers, community groups or events
- Actively coach, develop, motivate, and mentor employees
- Assists with basic deposit and credit account openings, account maintenance requests
- Plan teller scheduling and supervise the work/activities in the facility
- Supervise the teller area and assist the tellers as needed
- May be called upon as needed to accurately maintain, verify, and balance a cash drawer
- Assists with the training of new employees and provide continuing training for current employees
- Meets job expectations outlined by Retail Management in the positions Performance Matrix
- Work at assigned banking center
- Perform other duties as assigned
Benefits
- Paid training
- Ongoing education
- Opportunities for growth and advancement
- Great benefits
- Use the latest in technology
