Join our Security Bank of Kansas City team as an Assistant Banking Center Manager and enjoy a challenging and rewarding career with paid training, ongoing education, great benefits, and the latest technology.
Requirements
- Create market specific business development strategies and activities to grow market share by developing new online household relationships to ensure office budgets are met.
- Understand and apply operational policies and procedures that evolve as customer behaviors change and the channel grows.
- Recognize account flags, such as holds, delinquent loans, and screen messages before interacting with a customer.
- Provide accurate account information using account security procedures.
- Greet customers enthusiastically, provide quality customer service, and constantly look for ways to exceed their expectations.
- Support individual and enterprise goals as determined by management.
- Work with other departments to ensure the workflow or process is providing the best service to the customer.
- Maintain a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
- Efficiently and accurately process basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
- Issue money orders, cashier's checks, and redeem savings bonds.
- Follow all applicable policies, procedures, regulatory rules, and guidelines.
- Stays up to date with changes.
- Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
- Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
- Proactively seeks ways to expand customer relationships to meet or exceed individual, team, and bank goals.
- Ensure all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Perform account servicing duties, create a wonderful client experience in the lobby, on the teller line, on the phone, and in the community.
- Actively promotes bank products and services to prospective new customers to ensure personal and office budgets are met.
- Occasionally participates in onsite visits with customers, community groups, or events to obtain networking opportunities and promote bank products, services, and brand.
- Actively coach, develop, motivate, and mentor employees to ensure employee satisfaction and a superior customer experience.
- Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.
- Plan teller scheduling and supervise the work/activities in the facility, including researching for teller differences and audits as required.
- Supervise the teller area and assist the tellers as needed, including opening a drawer as necessary.
- May be called upon as needed to accurately maintain, verify, and balance a cash drawer following the bank's standard operating procedures.
- Assists with the training of new employees and provide continuing training for current employees.
- Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.
- Work at assigned banking center.
- Perform other duties as assigned.
Benefits
- Paid training and ongoing education.
- Great benefits.
- Use of the latest technology.
