VP, Customer Success ~ Financial Services

As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform.

Requirements

• 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale.
• Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred.
• 5+ years of direct client management experience with enterprise-level customers, ideally including large FS institutions.
• Demonstrated ability to design, build, and scale CS organizations and processes.
• Proven leadership and decision-making capabilities with strong operational rigor.
• Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives.
• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics.
• Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes.
• Strong technical and product acumen, with the ability to translate customer needs — including FS-specific regulatory and workflow requirements — into product strategy.
• Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities.
• Proven track record of defining and optimizing customer success processes to drive scale and impact.

Benefits

• At Seismic, we’re committed to providing benefits and perks for the whole self.