Customer Success Manager - Benelux
SendcloudEindhoven, North Brabant, Netherlands
Posted September 17, 2025
Full Time
About the Company
Sendcloud is a global shipping solutions provider founded in 2012. The company helps online retailers, marketplaces, and fulfillment companies scale their operations by centralizing and automating the entire shipping process. With access to over 100 carriers and 7000 shipping methods across Europe, Sendcloud enables merchants to manage everything from label printing to returns efficiently. Backed by Softbank and trusted by 25,000 companies, Sendcloud's ecosystem of 60+ webshop integrations and 750+ partners makes cross-border expansion seamless.
Job Description
Sendcloud is a leading shipping platform for e-commerce businesses, aiming to simplify operations and deliver great shipping experiences. They are seeking a Customer Success Manager to help customers leverage the Sendcloud platform, advise on carriers, and guide them toward growth. The role involves building strong customer relationships and identifying opportunities for expansion.
Requirements
- Consultation: Understand customer needs and translate them into action plans.
- Partner with customers to uncover growth opportunities and value gaps.
- Link customer business objectives and adoption of key features.
- Work closely with Sendcloud teams to deliver against success criteria.
- Build solid relationships through proactive health checks.
Benefits
- Flexible hybrid working model
- Dedicated home office budget
- Good base salary
- Bonus agreement
- Sabbatical opportunity
- Study budget
- Health insurance discount
- Discount programs
- Pension scheme
- Gym access
- Bootcamp sessions
