Enablement Customer Success Manager - DACH
SendcloudEindhoven, North Brabant, Netherlands
Posted August 5, 2025
Full Time
About the Company
Sendcloud is a global shipping solutions provider founded in 2012. The company helps online retailers, marketplaces, and fulfillment companies scale their operations by centralizing and automating the entire shipping process. With access to over 100 carriers and 7000 shipping methods across Europe, Sendcloud enables merchants to manage everything from label printing to returns efficiently. Backed by Softbank and trusted by 25,000 companies, Sendcloud's ecosystem of 60+ webshop integrations and 750+ partners makes cross-border expansion seamless.
Job Description
Sendcloud is seeking a proactive and collaborative Customer Success Manager (Enablement) to join their growing team. This role focuses on ensuring German and Austrian customers have a successful start with Sendcloud within their first six months. The CSM will act as a product expert and opportunity hunter, working cross-functionally to remove friction, unlock features, and create pathways for customer success.
Requirements
- Bachelor's degree
- 3+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce
- A passion for customer success with strong relationship-building skills
- Commercially driven mindset—experience with upsell, renewals, or opportunity spotting
- Comfortable navigating complex setups and cross-functional challenges
- Fluent in German and English
- Based in (or willing to relocate to) the Netherlands and eligible to work here
Benefits
- A flexible hybrid working model
- Dedicated 500€ budget to set up your home office
- Good base salary that grows with company and accomplishments
- Additional bonus agreement based on team performance
- 4-week sabbatical after 3 years of employment
- Study budget of €2000,- per year
- Sendcloud gym and weekly bootcamp sessions
- Pension scheme
- Discount on health insurance
- Access to discount programs