IT Support Engineer
SentinelOneTexas, United States
Posted September 1, 2025
Full Time
About the Company
SentinelOne is a leading AI-powered cybersecurity platform offering comprehensive protection against endpoint threats, malware, and cyberattacks. Built on a unified Data Lake, SentinelOne's Singularity platform provides advanced threat detection, prevention, and response capabilities, making it a trusted choice for Fortune 1000 companies and governments worldwide. With cutting-edge AI and automation, SentinelOne empowers organizations to stay ahead of evolving cybersecurity challenges.
Job Description
SentinelOne is seeking a passionate Technical Support Engineer to join their growing Global Support and Services organization. The role involves providing technical support to users, resolving issues related to software, hardware, networking, and other day-to-day problems. The ideal candidate will be a strong communicator and possess excellent troubleshooting skills.
Requirements
- Diagnosing and resolving software, hardware, and networking issues.
- Experience with Windows and Mac operating systems.
- Excellent communication and troubleshooting skills.
- Experience with ticketing, incident, and task management systems (G Suite, Jumpcloud, Slack, etc.).
- Proactive management of service requests and troubleshooting.
- Knowledge of ITIL and Service Desk processes.
Benefits
- Equal Employment Opportunity
- Commitment to Diversity and Inclusion
