Call Center Representative
Serenity Mental Health CentersIrving, Texas, United States
Posted September 18, 2025
33000 - 39000 USD year
Full Time
About the Company
Serenity Healthcare is a company using medical devices to help patients take back their lives with a technological approach to healthcare.
Job Description
Serenity Healthcare is seeking a compassionate and proactive Call Center Representative to connect with potential patients who may have questions about starting their healing journey. The role involves guiding patients to book appointments, handling inquiries, and providing information about services. No prior healthcare experience is required, relying on strong communication and problem-solving skills.
Requirements
- High School Diploma or GED
- Proven experience in a high-volume customer service industry
- Excellent verbal and written communication
- Proficiency with MS Office applications
- Basic math skills
Benefits
- Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
- Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers
- Luxe-level benefits: 90% coverage of medical, dental & vision
- 10 PTO days + 10 paid holidays