Call Center Supervisor

Serenity Healthcare is seeking a Call Center Supervisor to lead a team, provide coaching, and ensure a smooth customer experience. The role focuses on maintaining productivity, handling escalations, and delivering world-class patient care using advanced medical technology. Candidates should be passionate about helping others and thrive in a fast-growing, innovative environment.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results
• Criminal background check and drug screen upon hire

Benefits

• Competitive pay
• Fast-growing company
• Luxe-level benefits
• 401(k)