Call Center Supervisor

Serenity Healthcare is seeking a Call Center Supervisor to lead a team, providing support to patients and maintaining a smooth, professional environment. The role involves coaching, handling escalations, and utilizing performance metrics to achieve key goals. This is a leadership position focusing on motivation and team development, rather than specialized medical knowledge.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results

Benefits

• Competitive pay
• Fast-growing company
• Luxe-level benefits: medical, dental & vision
• 401(k)
• Paid time off
• Referral bonuses
• Professional development